When someone visits Clothes Doctor we use two third party services, Google Analytics and Smartlook (Smartsupp.com, s.r.o., VAT ID CZ03668681), to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various pages, in order to improve our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google or SmartLook to make, any attempt to find out the identities of those visiting our website.
We use a third-party provider, MailChimp, to deliver our marketing emails and newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
We use third-party couriers including CollectPlus/Yodel, Parcelforce and City Sprint, to collect and deliver orders. As such we are required to share names and addresses with these organisations.
We use a third-party provider, Zendesk, to provide a live chat feature on our website. As such, information you provide when enquiring on our website will also be shared with them. This is to ensure we can respond to customer enquiries as quickly and efficiently as possible.
We use third-party payment providers, Stripe and Izettle. We share data with them on an anonymised and pseudonymised basis, in a secure format, to allow our customers to complete transactions by credit or debit card.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at firstname.lastname@example.org
This data policy was updated in May 2018, and will be reviewed again regularly.