By using the services of Clothes Doctor and requesting us to repair and/or alter your items, you are indicating your acceptance to be bound by these Terms and Conditions (Terms). The Terms may be modified from time to time by updating this page. You should visit this page frequently to review the current Terms. It does not affect your statutory rights. These Terms are in accordance with English law and will be construed in accordance with the English courts. Clothes Doctor is the trading name of London Apprentice Ltd, which is a limited company with the registration number 10698301. The registered address is Tregoose, Grampound, Truro, Cornwall, TR24DB. You may not assign or transfer your rights and/or obligations under these Terms or any Agreement into which these Terms are incorporated. No person other than Clothes Doctor shall have any rights to enforce any of these Terms or any Agreement into which these Terms are incorporated.
All prices of items that are to be repaired and altered are inclusive of VAT at the current rate and are subject to change. The quoted price is a provisional estimated price, which shall be determined with reference to all relevant factors including, without limitation, the style and condition of the item and other relevant market factors such as materials required and fabrics. We reserve the right to review and adjust the quoted price upon completion of the item and in accordance with the complexity of the work. All payments must be completed upon completion of an item. Clothes Doctor reserves the right to retain items until full payment of the item has been received. We accept all major credit and debit cards.
It is your responsibility to ensure that the item is available for collection at the time and on the date agreed. If our courier is unable to collect an item because there is no one available at the agreed collection address, or you have provided an incorrect or incomplete collection address, we reserve the right to make a reasonable charge for any repeat collection trip. An agreement between you and Clothes Doctor for us to repair or alter an item on your behalf comes into existence at the moment an item is received by us, such agreement being governed by these terms to the exclusion of all other terms, conditions and representations, whether written or oral. By sending an item to us you are confirming: You are the rightful owner of the item in question and you have full authority to repair or alter the item without anyone else's permission (or that you have obtained any necessary permissions). Please check all items sent to Clothes Doctor for jewellery and other valuable belongings prior to the repair or alterations process. If we find any valuables we will endeavour to make every effort to return them to you, but we cannot be held liable for the loss of any such articles that are submitted to us. Please note that by requesting the withdrawal of an item from Clothes Doctor, the customer may be liable for any delivery fees that may have been assumed.
In the unlikely event that an item becomes damaged under the care of Clothes Doctor, the liability of the item shall not exceed £400, regardless of brand or condition unless previously agreed in writing between both parties. If you are unhappy with any part of the completed repair or alterations service you have 24 hours to contact us. We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. Clothes Doctor exercises the utmost care in processing items received to avoid misplacement or loss. In the unlikely instance of an item being misplaced or lost, we ask that you advise us of any discrepancy within 24 hours of the return of your item (s) so that we may investigate the matter and make a determination. Our liability shall not exceed £400 regardless of brand or condition unless previously agreed in writing between both parties. Once an item has been delivered to your doorman/concierge/authorised person please note that Clothes Doctor cannot assume any responsibility for any items that may be lost or damaged while in their care. To the fullest extent permitted by law, we shall not be liable to you under these Terms for any loss of profits, loss of business opportunity, wasted expenditure, goodwill, reputation or revenue or for any indirect consequential or economic loss or damage whatsoever arising out of or in connection with these Terms or the performance of the Agreement or any breach of the Terms or Agreement by us.
Please be aware that we reserve the right to decline services to any customer in instances of, but not limited to, circumstances of actual or implied physical or verbal abuse towards our company or our employees.